Return Policy

Returns & Shipping Policy

Shipping Information

We offer free standard shipping on all orders over $50 in the United States.
Orders are typically processed and delivered within 1-2 business days.
Standard shipping times are typically 3-5 business days. We also offer expedited shipping options for an additional fee.
We also offer international shipping to select countries, delivery times may vary depending on destination.

Returns & Exchanges Policy

If you are not completely satisfied with your purchase, you may exchange or return your item for a full refund within 30 days of receipt.
To initiate the return/exchange process, please contact our customer service team at contact@haomart.youcan.store or +8616524642303 to receive a Return/Exchange (RA) number.
All returned items must be in their original condition, unused, and with all original labels and packaging.
Return shipping costs will be borne by the buyer, unless the return is due to a product defect or an error on our part.
Refunds will be processed within 5-7 business days after we receive the returned item.
Exchanges will be processed once the item has been returned and inspected.
If you receive a damaged or incorrect item, please contact us within 7 days of receipt to arrange a replacement or refund.

Cancel Order

If you wish to cancel your order, please contact us as soon as possible. We will try to assist, but once the order has been shipped, we cannot cancel the order.

Lost or Stolen Items

We are not responsible for lost or stolen orders. If your tracking information shows that your order has been delivered but you have not received it, please contact the shipping company for assistance.

Contact Information

If you have any questions or need further assistance regarding our Returns & Shipping Policy, please contact us at contact@haomart.youcan.store or +8616524642303.